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All MAGURA Australia orders are shipped via either Australia Post, TNT Express or by courier within 24 hours of us receiving payment (excluding weekends & public holidays in NSW). If payment is processed and cleared by 2.00pm AEST Mon-Fri, then the item should be posted same day. Once items are dispatched, regular Australia Post or courier delivery times apply. Please be aware that delivery times are dependent on your location and distance from our distribution centre in Sydney.
For Standard delivery within Australia please allow an estimated 2 - 10 Business Days from the day we receive payment for your order to arrive. Standard rate of $12 for small parcels and satchels or $25 for larger parcels.
For Express delivery within Australia please allow an estimated 1 - 3 Business Days from the day we receive payment for your order to arrive. Please note Express delivery will incur a charge for the buyer.
All items are securely packed in protective mailers or cartons.
Please note there is no dispatch or delivery on weekends or public holidays.
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OUR Return POLICY
Unless required by law, MAGURA Australia is under no obligation to accept return of goods. Where it agrees to do so, the following conditions will apply:
(a)The Purchaser must contact MAGURA Australia within 7 days of recept of the goods to request a Return Authorisation (RA) number;
(b)The goods must be returned within 7 days of MAGURA Australia agreeing to accept their return and giving a Return Authorisation number;
(c)The goods must be in new order and condition and, unless defective when suppled, must not have been removed from their packaging.? Where the goods consist of a number of components and instructions, all components and instructions must also be returned.
(d)Unless the goods were defective when supplied, the purchaser must pay MAGURA Australia a handling fee equal to 20% of the GST inclusive sale price of the goods where goods are determined by MAGURA Australia not to be in new order and condition, the Purchaser must collect them within 3 business days of notification by MAGURA Australia of its decision not to accept them.
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